xe662 Privacy Policy
Your personal information is of the highest importance to us. Learn in detail in this policy how xe662 collects, uses and keeps your information secure.
The Purpose of This Policy
xe662 is a secure and trusted online gaming platform operated for players in Bangladesh. When you use our website, register, or use our services, certain personal information is provided to us. This privacy policy explains how xe662 collects that information, the purposes for which it is used, how long it is stored, and how it is kept secure.
Please read this policy carefully. By using our platform, you will be considered to have given your consent to the terms of this policy. If you have any questions about this policy, please contact our customer service team.
What Information We Collect
xe662 collects only the information that is necessary for the proper delivery of our services. The various categories of information we may collect are listed below.
1.1 Registration and Identity Information
Information you provide when creating an account includes:
- Full name and date of birth (for age verification)
- Email address and password
- Mobile number
- Permanent or current address
- National ID card or passport number (for identity verification)
1.2 Financial and Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad or Rocket account number (partial, stored securely)
- Bank account details (for bank transfers)
- Transaction history, amounts and dates
- Records of bonus receipt and use
1.3 Technical and Device Information
Technical information collected automatically:
- IP address and location (at country/region level)
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system information
- Time spent on the site and pages visited
- Referral URL (the source from which you arrived at the site)
1.4 Gaming Activity Information
Information collected to improve your gaming experience:
- Preferred game categories and playing history
- Bet amounts and frequency
- Session duration and playing patterns
- Self-exclusion or limit-setting information
Purposes of Data Use
xe662 uses your information only for the purposes listed below. We never use your information for unrelated commercial purposes.
- Creating, verifying and managing your account
- Age and identity verification (to ensure the 21+ requirement is met)
- Processing deposits and withdrawals
- Providing bonuses, promotions and VIP benefits
- Preventing fraud and money laundering
- Ensuring the security and reliability of the site
- Providing customer service and support
- Implementing responsible gaming policies
- Meeting legal obligations
- Improving site functionality and user experience
- Sending important service-related information by email
Cookie and Tracking Technology
The xe662 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
Essential Cookies
Required to maintain login sessions, verify security tokens and run the core functions of the site. These cannot be disabled.
Performance Cookies
Analyse how pages are being used. All data is collected anonymously and is used to improve the site.
Functional Cookies
Remember your preferences (language, game category) and provide a customised experience on your next visit.
Security Cookies
Used to prevent fraud and cyber attacks. Help detect suspicious activity.
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Data Sharing and Third Parties
xe662 may share information with certain trusted third parties under strict rules and in limited circumstances. We never sell your information.
4.1 When Information May Be Shared
- With bKash, Nagad, Rocket or a bank for payment processing — only the information necessary to complete the transaction
- With an authorised KYC service provider for identity verification
- In response to lawful requests from law enforcement authorities
- With relevant authorities for the prevention of fraud and money laundering
- With secure cloud service providers that operate the technical infrastructure of the site
4.2 Agreements with Third Parties
All third parties we work with are bound by agreement to comply with xe662's privacy standards. They may not use your information beyond our instructions.
Data Security Measures
Keeping your information secure is xe662's highest priority. We use industry-standard security technologies and processes.
SSL/TLS Encryption
All data transmissions are secured through SSL/TLS encryption. You can confirm this by looking for the lock icon in your browser's address bar.
Encrypted Database
All stored information is kept in encrypted form. Passwords are never stored directly — they are kept in hashed form only.
Access Controls
Only authorised staff can access your information. Every access is logged and reviewed regularly.
Regular Security Audits
Regular security audits are conducted to identify system vulnerabilities, and any issues found are resolved promptly.
Complete security cannot be guaranteed, but xe662 continuously works to improve its security framework. If a security breach occurs that affects your information, we will notify you in a timely manner.
Data Retention Period
xe662 retains your information only for as long as it is necessary or legally required.
- Active account: all relevant information is retained for as long as the account exists
- Financial transaction records: at least 5 years after account closure — for legal and security reasons
- Identity verification documents: up to 3 years after account closure
- Communication logs and support tickets: up to 2 years
- Technical log files: up to 90 days
- Cookie data: for the period set according to each cookie type
Once the set retention period has ended, information is securely deleted or irreversibly anonymised.
User Rights
You have the following rights regarding your information. To exercise these rights, please contact our customer service team.
Right to Access Information
You can find out at any time what information we hold about you. Upon request, we will provide a complete data report.
Right to Correct Information
If there is any error in your information, you can request a correction. Information can be updated through account settings or via the support team.
Right to Delete Information
You can close your account and request deletion of your information. However, some information may need to be retained for a set period due to legal obligations.
Right to Restrict Processing
In certain circumstances you can request that the use of your information be limited. This may affect some features of the site.
Right to Data Portability
You can request to receive your information in a common and readable format. We will provide it within a reasonable time after receiving the request.
Protection of Minors
xe662 is for individuals aged 21 and above only. We never intentionally collect information from or provide services to minors.
- Age is verified at the time of registration
- In suspicious cases, age verification through identity documents may be requested
- If it is found that a minor has registered, their account will be closed immediately and all data will be deleted
- The names or information of minors are not collected or stored under any circumstances
If you believe that a minor has registered on our platform, please notify our support team.
Policy Changes
xe662 reserves the right to update this privacy policy as needed. In the event of changes, the following process will be followed:
- The updated policy will be published on this page and the "Last Updated" date will change
- For significant changes, a notification will be sent to the registered email address
- Continued use of the platform after changes have been made will be considered as acceptance of the new policy
- If you do not agree to the new policy, you have the option to request closure of your account
We recommend that you review this page regularly to stay informed about the latest policy.
Contact & Complaints
If you have any questions, comments, or complaints regarding this privacy policy, please contact us. Our privacy team will take your concerns seriously.
24/7 Live Chat
Chat with us directly in Bengali via live chat from any page on the site.
We generally respond within business days. Complex privacy-related requests may take a little longer.
Your data is protected — play with peace of mind at xe662
If you have questions, reach out to our 24/7 live chat in Bengali. Our team is always here for you.